Your EAP was never built to practise medicine
That isn't a criticism — it's a design boundary. EAPs do short-term counselling well. What they cannot do is assess, diagnose, prescribe or escalate. CorpCARE does exactly those four things, alongside what you already run.
The referral cliff, in four steps
01
Employee calls the EAP
They get an intake, then a counsellor. So far the system works.
02
The case is medical
Depression, ADHD, a medication question. Outside the counsellor’s scope.
03
"See your family doctor"
A quarter of Albertans don’t have one. The rest wait weeks.
04
Nothing happens
Sessions run out, no diagnosis, no treatment. Presenteeism, then leave.
They say
“We already have an EAP.”
We say
Good — keep it. CorpCARE does not replace counselling, EFAP contracts or your carrier. It adds the medical layer your EAP explicitly excludes.
They say
“Our people won’t use it.”
We say
Utilization follows credibility and friction. Employees book themselves, without a manager or HR in the loop, and are matched within 24 hours.
They say
“This will be a procurement project.”
We say
It is one conversation, an eligibility list and a company booking link. Most employers are live in under two weeks.
Give your people care that can actually treat them
Book a partnership call and we’ll map CorpCARE to your workforce and the benefits you already have.
Book a partnership call